This studys focus is to understand how the knowledge management initiatives in bestpractice companies started and evolved, not to get a snapshot of where they are now. Knowledge management a case study of wallmart knowledge management practice of knowledge management. A case study in aker kvaerner leknes, john, agder university college, department of information systems, servicebox 422, 4604 kristiansand, norway, j. This exploratory qualitative inquiry case study aimed to understand the perception of the implementation of knowledge management km by leaders within the bank of ghana.
In order to understand the concept of knowledge management, it is first necessary to understand the concept of knowledge, i. It contains case studies from six asian government organizations, from different. The organizational culture change processthrough a learning organization promoting. Case study of knowledge management implementation in a mediumsized construction sector firm the transient nature of project teams and the competitive environment in which construction organizations operate require an effective mechanism to manage and reuse the knowledge created in the projects without straining its resources. In the ideal case, this is a fulltime job, but in some cases for smaller groups. Abstractthis research aims to explore and investigate significant issues in knowledge management implementation. Knowledge management cases in asiaimplementation of. Case study of knowledge management implementation in a. According to the participants in this case study, the learning organization seemed to affect daily nursing work in a positive manner, despite its variable impact on other professionals and other sites outside the hospital center.
Knowledge management implementation plan and km program governance. A case study of km implementation in the department of the navy by alex bennet1 and dan porter2 1u. Department of navy deputy chief information officer for enterprise integration 1 cochair, federal knowledge management working group 2u. Knowledge management systems implementation in a company. Mar 17, 2007 concerning knowledge management measures we demonstrate its implementation in organizations. Organizations under e commerce industry seek to attain core competence by creating and. A case study on knowledge management implementation in the. O be very specific and focused on the issue while answering a question. A process model for implementing knowledge management the. A case study of km implementation in the department of the navy, authoralex bennet and dan c.
Concerning knowledge management measures we demonstrate its implementation in organizations. The present work assesses the critical success factors for a lean implementation, by studying sme cases, i. The knowledge management km strategy is understood, within a resource based view of the firm, as an overall change process and a form of organisational. Using a case study approach to compare and contrast the cultures and knowledge management approaches of two organizations, the study suggests ways in which organizational culture influences knowledge management initiatives as well as the evolution of knowledge management in organizations. Lessons learned practices in the engineering, procurement and construction sector. Knowledge managementa case study of wallmart knowledge management. Request pdf on aug 30, 2019, eduardus dimas arya sadewa and others published knowledge management system model development for higher technical vocational education find, read and cite all the. Pillars of knowledge management examples in organizations therefore, in the case of tpmt, these are the major challenges being faced. Successfully implementing knowledge management 2000 apqc 8 ment early adopters are far along the implementation journey. The three areas have been thoroughly researched in recent decades, but have not been connected with kms from a strategic perspective. A knowledgecentric culture where trust and respect facilitate informa.
Finally, this chapter illustrates successful implementation of knowledge management using kmpg international as a case study and a failed knowledge management implementation using calibro ltd as a. The result of the study is presentation of a reallife erp system. Case study of knowledge management implementation in a mediumsized construction sector firm. A case study on the implementation of a knowledge management. The field of knowledge management is the study of how firms manage the tacit and explicit knowledge and knowhow their employees have about its products, services, organizational systems and intellectual property. Jul 03, 2012 a study was conducted of a mediumsized ukbased construction sector firm to investigate the use the software tool as the central strand of its knowledge management km framework. An investigation of knowledge management implementation. Towards a knowledge based work atmosphere overview we have aimed at making atkins a knowledge based and knowledgeready organization by bringing country or region. Knowledge management case study with solution bohat ala. At the time of this study, the implementation of the learning organization was still incomplete among nurses, and even more so among other health professionals.
Pdf a critical aspect of business management is the successful creation of processes which drive the development of a continuous flow of. A descriptive research design was adopted and a case study of safaricom limited was conducted. This article presents a case study in a biotechnological company concerning the implementation of yellow pages. The paper presents the process of implementation of an erp system basing on a single case study, with analysis of documentation being the main data collection approach.
Apr 01, 2006 knowledge management literature predominant comes from a western perspective. Knowledge management with regard to communication and feedback at the walmart. Knowledge management literature predominant comes from a western perspective. To reach this goal, the establishing of a knowledge management. This case study can help clarify the impacts of a learning organization on health care professionals practices. Towards a knowledge based work atmosphere overview we have aimed at making atkins a knowledge based and knowledgeready organization. Dec 21, 2009 knowledge management in organizations. However, kms is a term that does not have a consensus definition. Ehealth artificial intelligence system implementation. The design and implementation of effective knowledge. Pdf a case study on the implementation of a knowledge. Knowledge management in software development knowledge management is a method that simplifies the process of sharing, distributing, creating, capturing and understanding the company knowledge. Case studies in knowledge management roberto igarza. This knowledge management tools and techniques manual is the first release of a description of some of the key knowledge management km methods, tools, technologies, and techniques to be considered for selection within a km implementation initiative, especially in small and mediumsized enterprises.
Knowledge management digital article back in mid2006, a friend of mine, dave senay, became ceo of one the worlds most celebrated strategic communications firms, fleishman hillard. A process model for implementing knowledge management. According to the case study results, knowledge management processes, particularly knowledge sharing, storage, and creation, make the greatest impact on the continuous creation of innovations. Ayse demir mba university of wales received 29 dec, 2016. A case study of knowledge management implementation for. A learning organization in the service of knowledge. Phase 1 comprehends a knowledge management diagnosis, including a differentiated needs analysis concerning knowledge management domains. Designmethodologyapproach this research uses the method of a case study. Knowledge management system model development for higher. A case study of km implementation in the department of the navy 469 an effective, flexible, and sustainable don enterprisewide information and technology environment that enables our people to make and imple ment efficient and agile decisions.
Knowledge management implementation plan and km program. A process model for implementing knowledge management the case study. Duration and effort needed to accomplish each phase were also identified. A knowledge management case study in developing, documenting, and. As an organization, it has found it useful for it to learn to manage its people and business operations in a.
This assignment is a case study about knowledge management. In this paper the authors characterized the different datasources of epidemic diseases and describe the case study based on own dashboard project of epidemiological data in poland. However, adequate capacitybuilding programs and professional training are often lacking, which can prevent the successful implementation of public health. Knowledge management km case study usaid learning lab. Knowledge management is understood in a wide sense as a process of overall change in the organization, focused on innovation, and especially related to the participation of every employee in the processes of creation and transmission of knowledge. This study analyzes the implementation of an innovation and km strategy in the irizar company, a. Pdf implementation of a knowledge management tool within. Purpose to analyze the crucial role that enablers play in carrying out knowledge management within the enterprise. Activities and resulting products were presented for each of the project phases. From this, we identify that the commitment of management to the process is more important than the proposition and imposing of lean methods. This book, knowledge management for the public sector was finalized by a team of leading knowledge management consultants, practitioners, and government experts from japan, republic of korea rok, malaysia, the philippines, singapore, thailand, and the u. A critical aspect of business management is the successful creation of processes which drive the development of a continuous flow of innovation, to give a basis for competitive advantage. The paper presents a methodology that can help organizations with the use of web 2.
Department of production engineering, thermoenergetic. Case study of walmart inc walmart is an american multinational corporation running a chain of large discount departmental stores and warehouse in several countries. The purpose of this paper is to report on an empirical study to find out if the organisations acting in less business environment such as libyan organisations banking in particular will be able to implement a knowledge management system kms and how they can benefit from it. Case study of knowledge management implementation in a medium. A case study of knowledge management implementation for information consulting company international journal of the computer, the internet and management vol. Mohammad mahdi rashidi 2 1 institute for international energy studies iies, phd student, allameh tabatabaie university, i. The success of implementation has reflect in the effectiveness.
There are many taxonomies that specify various kinds of knowledge. The cases in this book address the implementation of knowledge management systems kms. The tool was subsequently designed to integrate with a staff profile system and an eforum. The difficulty in establishing a business case for knowledge management programs is really an issue of cause and effect, and often stems from the fact that, since knowledge is intangible, there is no direct link from a knowledge management process to a demonstrable business outcome. Implementation process of a knowledge management initiative. Implementation of knowledge management in organizations. Apr 26, 2018 knowledge management implementation plan and km program governance. The report will try to link the various facets of the theoretical concepts involved in knowledge management audit through the case of such an implementation at monsanto. A learning organization in the service of knowledge management among nurses.
Yes, we know what the initials kms stand for and we have an understanding of what a. Iran 2 institute for international energy studies iies, phd, tehran university, i. A case study, authoryip mum wai and alex hou hong ng and hou quan hong and sabariyah din and abu hassan abu bakar, year2012. Education and training is a key success factor of knowledge management implementation. The role of knowledge management in erp implementation. Multiple case study in mobile telecommunication industry. School of science and technologyinformation technology department, bangkok, thailand. Some implementation challenges of knowledge management systems. Methodology for the implementation of knowledge management. A theoretical framework was developed showing the necessary basic conditions for implementing knowledge management. Factors affecting knowledge management implementation in. The management at headquarter in the uk finds it difficult to maintain an excellent relationship with the customers in other parts of the country in which they are operated in. Section 3 discusses the importance of a km strategy in the implementation of a. Pdf education and training is a key success factor of.
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